Terms of Service

Effective date: July 15, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and Solei Dispatch LLC ("Solei Dispatch," "we," "us," or "our") governing your use of Dispatch Sheets.ai — our Google Sheets™ add-on, websites and related APIs that extract load data from rate confirmation documents (the "Service"). By creating an account, installing the add-on, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.

2. The Service

The Service uses automated extraction (including AI models and OCR) to read documents you upload — typically broker rate confirmations — and to produce structured load data that you can review and write into Google Sheets spreadsheets you designate. Features, plans and usage limits are described in the add-on and may evolve over time.

3. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for your account credentials and for all activity under your account. Notify us promptly of any unauthorized use.
• You must provide accurate account information and keep it up to date.

4. Subscriptions, billing and cancellation

• Billing. Paid plans are billed in advance on a recurring basis (for example, monthly) through our payment processor, Stripe. Current plans and prices are shown in the Service before you pay; taxes may apply based on your location.
• Automatic renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
• Cancellation. You can cancel at any time in the Service. Cancellation takes effect at the end of the current billing period; you keep access until then. Except where required by law, fees already paid are non-refundable.
• Price changes. We may change prices with at least 30 days' notice; changes apply from your next renewal, and you may cancel before they take effect.
• Usage limits. Plans include usage allowances (such as a number of parsed documents per period). We may throttle or pause processing beyond your plan's allowance.

5. Acceptable use

You agree not to:

• upload documents you do not have the right to process, or content that is unlawful, malicious or infringing;
• reverse engineer, scrape, probe or disrupt the Service, circumvent usage limits or access controls, or resell the Service without our written consent;
• use the Service to build a competing document-extraction product;
• use the Service in violation of applicable law.

6. Your content

• You own your content. Documents you upload, the data extracted from them, and the rows written to your spreadsheets remain yours.
• License to process. You grant us a limited, non-exclusive license to host and process your content solely to provide the Service — parsing your documents, showing you results, and writing confirmed rows to spreadsheets you designate.
• Your responsibility. You represent that you have the necessary rights to upload the documents you submit (for example, rate confirmations addressed to you or your company).
• Retention. Uploaded documents are deleted after processing and extracted data is retained for a limited period, as described in the Privacy Policy.

7. AI output and your responsibility to review

Automated extraction is powerful but not perfect. Documents vary, scans can be poor, and AI can make mistakes — that is exactly why the Service shows every parsed field for your review before anything is written to your spreadsheet.

• You must review extracted data before relying on it. The rate confirmation document itself remains the authoritative source of the terms of any load.
• The Service is a data-entry tool. It does not provide legal, financial or business advice, and it is not a party to any agreement between you, brokers, shippers or carriers.
• We are not responsible for dispatch, booking, invoicing or other business decisions made based on extracted data, including data you confirmed without review.

8. Third-party services

The Service works with third-party services, including Google Sheets and Google sign-in (governed by Google's terms) and Stripe (payments). We are not responsible for third-party services, and your use of them is governed by their own terms and policies. Google Sheets™ is a trademark of Google LLC; Dispatch Sheets.ai is not endorsed by or affiliated with Google.

9. Intellectual property

The Service — including its software, design, logos and content (but excluding your content) — is owned by Solei Dispatch LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service as intended by these Terms. You may not copy, modify or distribute the Service except as permitted by law.

10. Termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us, or where required by law. Where practical, we will notify you and give you a chance to cure the breach.
• Upon termination, your right to use the Service ends; sections that by their nature should survive (including Sections 6, 7, 11, 12, 13 and 14) survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EXTRACTED DATA WILL BE ACCURATE OR COMPLETE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER SOLEI DISPATCH LLC NOR ITS OFFICERS, EMPLOYEES OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICE; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $50 IF YOU HAVE PAID NOTHING). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

13. Indemnification

You will defend, indemnify and hold harmless Solei Dispatch LLC from and against claims, damages and expenses (including reasonable attorneys' fees) arising out of your content, your use of the Service in violation of these Terms, or your violation of applicable law or third-party rights.

14. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Illinois, and each party consents to their jurisdiction. Each party waives any right to a jury trial to the extent permitted by law.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree, stop using the Service and cancel your subscription before the changes take effect.

16. Contact

Questions about these Terms: ceo@soleidispatch.com
Solei Dispatch LLC, United States.