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Solei LLC · Master Terms of Service

Effective date: July 15, 2026 · Last updated: August 29, 2026

Company: Solei LLC, 2232 Dell Range Blvd., Suite 245-3151, Cheyenne, WY 82009, United States
Legal contact: ceo@soleidispatch.com

These Master Terms of Service (“Terms”) govern subscriptions to Solei LLC products identified in an applicable Product Schedule, checkout, or Order Form (each a “Product” and together the “Services”).

The Product Schedule that applies to the Product purchased by a customer forms part of these Terms. A customer may purchase one or more Products as identified at checkout or in an Order Form. The applicable checkout, Order Form, or subscription plan identifies the purchased Product, price, billing period, included usage, and trial terms.

1. Agreement and authority

By creating an account, accepting a checkout, executing an Order Form, or using a Service, the individual or entity accepting these Terms (“Customer”) agrees to them. A person accepting for an organization represents that they have authority to bind that organization.

If an Order Form conflicts with these Terms, the Order Form controls only for the commercial terms expressly stated in that Order Form. If Solei and Customer enter into a Data Processing Addendum (“DPA”), the DPA forms part of these Terms and controls solely with respect to the processing of personal data covered by that DPA.

Customer acknowledges that it has read and understood the applicable Privacy Policy, Acceptable Use Policy, Product Schedule, and any Order Form incorporated into these Terms. Customer further acknowledges that AI/OCR output may be inaccurate or incomplete, that the Service depends on third-party providers, and that Customer remains responsible for reviewing output and for its operational, commercial, and regulatory decisions.

2. Access and subscriptions

Subject to payment and these Terms, Solei grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the purchased Products for Customer’s internal business operations during the subscription term.

Subscriptions may be monthly, trial-based, usage-based, bundled, or otherwise stated at checkout or in an Order Form. Solei may modify Products, including third-party integrations, where reasonably necessary for security, legal, or technical reasons.

3. Accounts, users, and organizations

Customer is responsible for:

Solei may suspend access where reasonably necessary to protect the Services, users, data, or legal rights, including for suspected abuse, non-payment, or security risk.

A Customer may use the Services individually or through an Organization, a shared workspace that one individual creates and owns. An Organization has a single Owner. The Owner is responsible for the Organization's subscription, billing, and compliance with these Terms, and may invite other users to the Organization or remove them. Removing a user from an Organization, or that user leaving on their own, ends that user's access to the Organization and its Customer Content; it does not delete that user's own personal account or personal subscription, if any.

Only the Owner may request deletion of an Organization, and an Owner may not request deletion of their own personal account while the Organization they own has other users in it; the Owner must first remove those users or transfer ownership. If the Owner requests deletion of their own account while solely owning an Organization with no other users, that Organization is placed into deletion together with the account, on the terms described in Section 12 and the Privacy Policy.

4. Customer Content and ownership

“Customer Content” means all documents, Rate Confirmations, Google Sheet contents, load records, data, files, text, images, templates, and other materials submitted to, connected with, or processed through the Services by or for Customer.

As between Solei and Customer, Customer retains ownership of Customer Content. Customer grants Solei a limited worldwide license to host, copy, transmit, transform, analyze, and otherwise process Customer Content only as necessary to provide, maintain, secure, support, and improve the Services, comply with law, and enforce these Terms.

Customer is solely responsible for obtaining and maintaining all rights, permissions, notices, consents, and legal bases necessary to submit Customer Content, connect Google Sheets, and authorize Solei LLC to process such information to provide the Service. Customer represents and warrants that it has that authority for all Customer Content, including information about drivers, dispatchers, carriers, brokers, customers, and other third parties.

Solei may use de-identified, aggregated information that does not reasonably identify Customer or an individual to operate, secure, and improve the Services. Solei will not use Customer Content to train general-purpose or third-party AI models.

5. Customer responsibilities and acceptable use

Customer must not:

6. Third-party services

The Services may rely on Google, Stripe, AI/OCR providers, email providers, hosting providers, and other third-party services. Their availability and terms may affect the Services. Solei is not responsible for changes, failures, or unavailability caused by third-party services outside Solei’s reasonable control.

7. Fees, billing, and taxes

Customer will pay fees stated at checkout or in an Order Form. Stripe or another payment processor may process payments. Solei does not store full payment-card numbers.

Fees are non-refundable except where required by law or expressly stated otherwise. Customer is responsible for applicable taxes other than taxes based on Solei’s net income.

Where Solei offers more than one price for a Product, the price Customer agreed to at signup or at Customer's last plan change continues to apply for the life of Customer's subscription. It does not change merely because Solei introduces a different price for new customers; a different price applies to Customer only where Customer affirmatively changes plans as described below, or where Customer's subscription lapses and Customer resubscribes.

Customer may change to a higher-priced plan for the same Product at any time. The change takes effect immediately, and Solei will calculate and charge a prorated amount reflecting the difference for the remainder of the then-current billing period. Customer may change to a lower-priced plan for the same Product at any time; that change takes effect at the start of Customer's next billing period, Customer continues to receive the currently paid-for plan until then, and no refund is issued for the remainder of the current period.

Each subscription plan includes a stated allowance of rate-confirmation extractions ("included usage") for each billing period, as identified at checkout or in the applicable Product Schedule. Included usage is measured per billing period, resets at the start of each period, and unused included usage does not carry over. The included usage that applied at the start of Customer's current billing period continues to apply for that period; it does not change merely because Solei changes what a plan includes for new customers. If Solei increases the included usage of Customer's plan, Solei may make the increase available during the current period. If Solei decreases it, the decrease takes effect at the start of Customer's next billing period, and no refund or credit is issued for unused included usage. Where Customer changes plans, the new plan's included usage applies on the same schedule as the corresponding price change under this Section. Reaching the included usage limit may prevent further extractions until the next billing period or a plan change.

8. Confidentiality

Each party may receive non-public information from the other party. Each party will use the other’s confidential information only to perform under these Terms and will protect it using reasonable care. Customer Content is Customer confidential information.

9. Security and privacy

Solei will use reasonable safeguards appropriate to the Services. The Privacy Policy describes how Solei processes personal information. Where Solei processes Customer Content on Customer’s behalf, Solei will do so in accordance with these Terms, the Privacy Policy, and any DPA executed between Solei and Customer.

10. Disclaimers

THE SERVICES, INCLUDING AI/OCR OUTPUT, ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOLEI DOES NOT WARRANT THAT OUTPUT WILL BE COMPLETE, ACCURATE, ERROR-FREE, OR SUITABLE FOR A PARTICULAR PURPOSE.

Customer is responsible for verifying Rate Confirmation fields, rates, locations, routes, permits, invoices, dispatch decisions, and all regulatory or safety obligations before acting on Service output.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLEI IS NOT RESPONSIBLE FOR ANY LOSS, CLAIM, CHARGE, PENALTY, MISSED LOAD, BILLING ERROR, OR OPERATIONAL DECISION ARISING FROM CUSTOMER’S OR A USER’S RELIANCE ON AI/OCR OUTPUT OR DATA WRITTEN TO A GOOGLE SHEET AFTER CUSTOMER OR THE USER HAS REVIEWED OR APPROVED THAT OUTPUT.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SOLEI NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION.

SOLEI’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT OF ONE (1) MONTH’S SUBSCRIPTION FEE FOR THE AFFECTED PRODUCT AT THE RATE APPLICABLE TO CUSTOMER WHEN THE EVENT GIVING RISE TO LIABILITY OCCURRED. FOR AN ANNUAL OR OTHER NON-MONTHLY SUBSCRIPTION, THE ONE-MONTH AMOUNT IS THE APPLICABLE SUBSCRIPTION FEE DIVIDED BY THE NUMBER OF MONTHS IN THE APPLICABLE SUBSCRIPTION PERIOD.

THE EXCLUSIONS AND LIABILITY CAP IN THIS SECTION APPLY TO ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, INCLUDING CLAIMS BASED ON ANY ACTUAL OR ALLEGED DATA LOSS, CORRUPTION, UNAVAILABILITY, UNAUTHORIZED ACCESS, SECURITY INCIDENT, OR DISCLOSURE INVOLVING CUSTOMER CONTENT.

These limitations do not apply where prohibited by law.

12. Suspension, termination, and account deletion

Customer may stop using a Product in accordance with the applicable subscription terms. Solei may suspend or terminate access for material breach, non-payment, security risk, unlawful use, or where required by law.

Customer may request deletion of Customer's account, or of an Organization Customer owns, through the account settings made available in the Service. Submitting a deletion request immediately schedules every subscription associated with that account or Organization not to renew, both with Solei's payment processor and in Solei's records; no further charge will be scheduled. Access continues for any period already paid for. A deletion request does not create a right to a refund except where required by law or expressly stated otherwise.

A deletion request is subject to the 30-day recovery period described in the Privacy Policy. Customer may cancel the request during that period, and the account or Organization is restored without loss of account data. Restoring an account or Organization does not automatically resume subscription renewal; that requires an affirmative new purchase or reactivation.

After the recovery period, Solei deletes or anonymizes account information and removes Customer Content as described in the Privacy Policy, the applicable Product Schedule, and legal obligations. Solei may retain limited billing, subscription, usage-accounting, security, and audit records where reasonably necessary for accounting, tax, financial reporting, fraud prevention, dispute resolution, enforcement, or other legal obligations. Information already written to a Customer-authorized Google Sheet remains under Customer's control and is not affected by account or Organization deletion.

13. Indemnification

To the maximum extent permitted by law, Customer will defend, indemnify, and hold harmless Solei and its affiliates, officers, directors, employees, and service providers from third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from Customer Content; Customer’s breach of Sections 3, 4, or 5; Customer’s use of the Services; or Customer’s violation of applicable law or third-party rights. Solei will promptly notify Customer of a claim and reasonably cooperate at Customer’s expense. Customer may not settle a claim in a manner that imposes liability or obligations on Solei without Solei’s prior written consent.

If Solei receives a subpoena, court order, government request, or other legal process seeking Customer Content, Solei may respond as required by law. Where legally permitted and reasonably practicable, Solei will notify Customer so that Customer may seek protection. Customer acknowledges that Solei may be prohibited from providing notice in certain circumstances.

15. Force majeure

Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labor disputes, telecommunications or internet failure, power failure, acts of government, or failures of third-party providers. This section does not excuse Customer’s obligation to pay undisputed fees.

16. Changes

Solei may update these Terms by posting an updated version. Material changes will apply prospectively after reasonable notice where required. Continued use after the effective date means Customer accepts the updated Terms.

17. Governing law and disputes

These Terms and any dispute arising out of or relating to the Services are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules.

Except where applicable law requires otherwise, any action or proceeding arising out of or relating to these Terms or the Services must be brought exclusively in the state or federal courts located in Laramie County, Wyoming. Each party irrevocably consents to the personal jurisdiction and venue of those courts and waives any objection based on inconvenient forum.

18. Contact

Questions about these Terms: ceo@soleidispatch.com.

Product Schedule A: Dispatch Sheets AI

A1. Product

Dispatch Sheets AI is a Google Workspace add-on that helps users extract structured information from Rate Confirmation documents and place results into a customer-authorized Google Sheet.

Dispatch Sheets AI is available under the subscription terms and included usage shown at checkout or stated in an Order Form.

Dispatch Sheets AI is designed for trucking and dispatch operations involving United States motor carriers and United States transportation markets. The Product is offered only for Customer Content processed for organizations legally formed and registered in the United States. An individual dispatcher may use the Product from outside the United States, including from Europe, only when authorized to act for such an organization. Customer represents and warrants that it meets these eligibility requirements and is responsible for ensuring that its use of the Service complies with the laws applicable to Customer, its users, and its Customer Content.

A2. Google authorization

Customer authorizes the Google Workspace add-on only for Google resources and scopes disclosed in the Google consent screen. Customer is responsible for selecting the correct Google Sheet and managing Google permissions.

Customer may revoke access through Google Account permissions or remove the add-on. Revocation may stop the Product from operating.

A3. AI/OCR output

Dispatch Sheets AI uses OCR and AI-assisted extraction. Output may contain errors, omissions, or incorrect mappings. Customer must review output before relying on it for operational, financial, dispatch, billing, or compliance purposes.

When Customer or an authorized user instructs the Service to write extracted data to a selected Google Sheet, Customer confirms that the output has been reviewed and authorizes the Service to perform that action. Customer remains responsible for verifying the accuracy of the output before relying on it. That action is not a dispatch, billing, legal, tax, accounting, safety, insurance, or compliance decision made by Solei.

A4. Customer Content and retention

Rate Confirmation PDFs are temporary processing buffers and are deleted after processing completes, fails, or is interrupted. Extracted text may be retained for up to 30 days. Document metadata, templates, mappings, and upload history may remain until the relevant account or Organization is deleted or anonymized. Other retention, including billing and audit records kept after deletion, is described in the Privacy Policy.

A5. Google and third-party dependencies

Dispatch Sheets AI depends on Google Workspace, Google Sheets, and third-party OCR, AI, and infrastructure providers. Solei does not control Google Sheets availability, Google permissions, API limits, or changes to third-party services.

A6. No professional dispatch service

Dispatch Sheets AI is a data-entry automation tool. It does not accept loads, negotiate rates, communicate with brokers, make dispatch decisions, or provide legal, tax, accounting, safety, insurance, or transportation-compliance advice.